Shipping & Returns
We try our best to ship all in-stock products same or next day, if you need something urgently, we offer same day delivery, Monday to Friday (order by 12pm). If you have any questions, please contact us.
Once you have placed your order, you will receive an order confirmation and a delivery notification once your order is dispatched.
Shipping Times and Fees
We want our valued customers to understand that in order to offer the best and most transparent product pricing that we can, we don't price in the cost of shipping and instead charge a fair price for shipping separately.
|
Delivery Destination |
Delivery Service |
Shipping Time |
Shipping Fee |
|
Hong Kong and outlying islands |
Standard |
2-4 days |
HK$60 Standard Shipment Free local shipping on non-oversized orders over $800 in value after promotions/discounts HK$200 Oversized Shipment to HK Island HK$300 Oversized Shipment to Kowloon HK$400 Oversized Shipment to New Territories |
|
International |
Standard |
7-14 days |
Standard shipping fee is HK$250. For bulkier items or items requiring special handling, the shipping fee will be quoted and charged separately before shipment. |
Oversized shipments may include car seats, strollers, nursery furniture, appliances, large toys, bath tubs and other items not accepted with standard shipping options
Order & Collect
You can order online and collect at our pickup locations for free! At checkout, choose your pickup location and when you order is ready you will receive an email with the pickup instructions. Pickup Schedule:
Wong Chuk Hang: Monday, Wednesday & Friday 10am - 5pm
Please note: It's a challenging time for everyone, and it's no exception for our team and our suppliers. We are trying our best to avoid service interruption, but would like to update you all on the following:
International Shipping options are currently limited, so delivery to your country may not be available or take longer than usual.
Click & Collect service is still available at Wong Chuk Hang location in compliance with social distancing rules.
Many of our suppliers are facing logistical challenges, so while we continue to try and accommodate back-ordered items, it may take much longer than usual and we recommend ordering in-stock items to avoid delay.
Returns & Exchanges
We curate our store with a variety of high-end, quality products that our team have tried and tested. If, for any reason, you are not completely satisfied with your order, please contact us so we can help to address any questions or concerns.
Returns and Exchanges can be accepted within 7 days for unopened products in their original condition for store credit, except for all diapering, potty training, feeding, breastfeeding, pumping, bottles, teethers and other products where hygiene may be a concern. We reserve the right to inspect and refuse any exchanges or refunds at our discretion.
Please send us an email within 7 days to request your RMA (Return Merchandise Authorization) number and let us know if you would like to exchange or refund anything. Our Customer Service team will reply within 1-2 business days, then either drop off the products at our Wong Chuk Hang location or mail the items.
Kindly note: The cost of shipping to return items is the responsibility of the customer. We recommend using a tracked option as we will not take responsibility for lost or damaged items.
If you have any questions, please feel free to email us at customerservice@petittippi.com.