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We are happy to exchange or refund an item in its original, unopened condition with proof of purchase within 14 days for store credit. For hygiene reasons, diapers, swim, flats, inserts, breast pads, feeding equipment, teethers, pacifiers, bibs, wipes, etc. cannot be exchanged or refunded. Original cost of shipping (which may vary to the flat rate shipping charged) will be applied to the refunded amount. If an item was purchased on sale, the promotional price will be refunded less the shipping fee. If a refund causes the total bill amount to fall below the minimum for a gift or promotion to be applicable, the original price of the gift and/or amount of the promotional reduction will be deducted from the refunded amount. Most of our items fall under manufacturer's warranty, so if there is a quality issue with the item you have purcahsed, please send us an email with photograph of the problem so that we can help you get in touch with the manufacturer and sort you out with a new one or refund where appropriate. Items returned for defect without prior notice may not be accepted. Shipping cost for returns are the responsibility of the customer and we encourage you to insure the item for loss or damage.